Flash Market – A Brand owned and operated by Juggler Technologies Private Limited

 

Last updated: 14-04-2025

 

1. Overview

This Shipping Policy outlines our practices concerning the shipment of products purchased through Flash Market. Our aim is to ensure a seamless and transparent delivery experience for our customers while clarifying expectations regarding shipping timelines, charges, and related matters.

2. Shipping Coverage

a. Delivery Regions
- Domestic Deliveries: Flash Market currently ships to all major cities and towns across India. Specific localities or remote areas may have additional handling charges or longer delivery times.
- International Deliveries: International shipping may be available on select products. Please check the product page for additional details and pricing.

b. Serviceable Locations
- The shipping service covers residential and commercial addresses.
- Customers are advised to provide accurate and complete delivery details (including landmark, PIN code, and contact number) to facilitate smooth delivery.

3. Shipping Methods & Timelines

a. Standard Shipping
- Domestic: Estimated delivery within 3-7 business days from the date of dispatch.
- International: Delivery timelines vary by destination; an estimated timeline will be provided at checkout.

b. Express/Next-Day Delivery
- Available on select products and locations.
- Additional charges may apply, which will be clearly indicated during checkout.
- Orders placed before the cut-off time (typically 12 PM IST) may qualify for next-day delivery.

c. Dispatch Timelines
- Order Confirmation: Once an order is confirmed and processed, it is scheduled for dispatch.
- Processing Time: Standard orders are typically processed and dispatched within 24 to 48 hours, excluding weekends and public holidays.
- Courier Pickup: A third-party logistics partner will handle the pickup and delivery process.

4. Shipping Charges

a. Domestic Shipping Charges
- Shipping charges are calculated based on the destination, product dimensions/weight, and chosen shipping method.
- Free shipping may be available for orders that meet a certain minimum purchase value, as stated on the website.

b. International Shipping Charges
- International shipping charges and applicable duties or taxes will be calculated at the checkout and are the responsibility of the customer.

c. COD (Cash on Delivery)
- COD orders may incur an additional handling fee.
- COD is subject to verification and availability in certain regions.

5. Tracking & Delivery

a. Order Tracking
- After dispatch, customers will receive a tracking number via email/SMS.
- Orders can be tracked on the Flash Market website or via the courier’s portal using the provided tracking ID.

b. Delivery Exceptions
- In the event of failed delivery attempts (e.g., incorrect address, recipient unavailable), the courier may attempt re-delivery. Additional charges for re-delivery may apply.
- Customers are responsible for ensuring that someone is available to receive the package at the specified address.

6. Delays & Exceptions

a. Unforeseen Delays
- While we strive to meet estimated delivery timelines, delays may occur due to:
  - Extreme weather conditions or natural calamities.
  - Strikes, accidents, or disruptions affecting courier services.
  - Government regulations or customs delays (for international orders).

b. Notification
- In case of a delay, we will notify the customer via email or SMS with updated delivery information.

7. Damages & Order Issues

a. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact our support team immediately.
- We may require photographic evidence of the damage to process a reshipment or refund as per our Returns & Refund Policy.

b. Incorrect Delivery
- If you receive an incorrect or duplicate shipment, please notify us within 48 hours of delivery. We will arrange for a return pick-up and issue a refund or replacement as appropriate.

8. Customer Responsibilities

- Ensure that the delivery address provided is accurate and complete.
- Provide an alternate contact number in case the courier is unable to reach you.
- Be available at the time of delivery or ensure that a responsible person receives the package on your behalf.

9. Changes to the Shipping Policy

Flash Market reserves the right to modify or update this Shipping Policy at any time. All changes will be communicated on our website, and the 'Last Updated' date will be revised accordingly. Continued use of our services after such modifications implies acceptance of the updated policy.

10. Contact Information

For any questions or concerns regarding our shipping practices:

Flash Market – Customer Shipping Support
Email: support@flashmarket.in
Phone: +91-8853299293
Support Hours: 10 AM – 6 PM, Monday to Saturday