Returns & Refund

Flash Market – A Brand owned and operated by Juggler Technologies Private Limited

Last updated: 13-04-2025

1. Overview

At Flash Market, we strive to ensure that our customers receive quality products that meet expectations. However, in case of dissatisfaction, we have a transparent returns and refund policy designed to protect our customers’ interests while maintaining operational fairness.

2. Return Eligibility

a. Products Eligible for Return

Items that are defective, damaged during delivery, or significantly not as described.
Items received in incorrect variants or quantities.
Products eligible under our warranty coverage, if return is necessary.
The product must be returned in the same condition as received, with all original packaging, accessories, and documentation.

b. Products Not Eligible for Return

Open-box or refurbished products unless they are damaged or non-functional upon arrival.
Software licenses, downloadable products, and digital goods.
Products explicitly marked as “Non-returnable” on the product page.
Products damaged due to misuse, unauthorized repairs, or negligence.

3. Return Window

New Products: Within 7 days of delivery.
Open-box/Refurbished Products: Within 3 days of delivery.
Repair Services: Return not applicable. Re-service under warranty will be provided instead.

4. Return Process

Initiate Return: Log in to your account and request a return under ‘My Orders’ with a valid reason and image/video proof.
Approval & Pickup: Our team will verify the request. If approved, a pickup will be scheduled.
Inspection: Once the product reaches our facility, it undergoes a quality check.
Refund Approval: Refund is initiated upon successful inspection.

5. Refund Process

Payment Method: Refunds will be credited back to the original payment source.
Timeline: Typically processed within 5-7 business days after product verification.
Refund Deduction (If Applicable):
- Pre-shipping cancellation: Rs. 250 or 5% of order value, whichever is higher.
- Post-shipping cancellation/return: Rs. 500 or 10% of order value, whichever is higher, to cover logistics and handling.

6. Partial Refunds and Deductions

Refunds may be partial if:
- Product shows signs of use or is returned incomplete.
- Original packaging or accessories are missing.
Deductions will be made on a case-by-case basis.

7. Exchange Policy

Exchange is available only for the same product (replacement) in case of delivery of a defective or incorrect item.
Exchange is subject to availability.

8. Service Refunds

If a spare part is not used during a repair service, the unused spare amount will be refunded post verification.
No refund is applicable for services rendered successfully.

9. Dispute Resolution

In case of any disagreement with return/refund decisions, users can write to our Grievance Officer at:

Email: support@flashmarket.in

Subject Line: Return/Refund Dispute – [Order ID]

10. Contact Us

For any assistance, reach out to our support team at:

Email: support@flashmarket.in

Phone: +91-8853299293

Support Hours: 10 AM to 6 PM, Monday to Saturday